Customer Success Associate

Rise, a fast-growing Fintech Startup is looking for a skilled problem solver to join our team as a Customer Service Associate.

We need an empathetic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, be a quick learner, and a great communicator to be able to offer quick and accurate assistance to customers. 

If you fit the profile, then join Rise and help our customers as we execute on our mission to provide Africans with the best wealth-creating opportunities around the world.

You'll Be Doing:

• Deal directly with customers through telephone, email, live chat, social media, etc.
• Handle and respond promptly to customer complaints/inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions to ensure satisfactory resolution.

You have:

• A degree in a relevant field
• At least one year experience in a customer service role
• Computer literate, familiar with CRM tools
• Exceptional written and verbal communication skills in English, as well as proficiency in at least one of the following languages: Luganda, Twi, or Swahili.
• Excellent Listening skills
• Patient and above-average emotional intelligence
• Attention to detail and organized.