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Mobile Financial Services MSIP Operations Assurance Manager

Published on 16.06.2021

Company

Website : https://www.ericsson.com/en
Industries :
IT, software engineering, Internet
Electric, electronic, optical and precision equipments
Services other
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Job Ad & Profile Description

Position : Mobile Financial Services MSIP Operations Assurance Manager

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity

The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will be reporting to Head of Mobile Money Operations as part of BSS Mobile Financial Services subdomain.

You will

  • Lead the team of Managed Services support engineers
  • Regular reporting of KPIs
  • Continuous focus on operational excellence
  • Perform Support function to resolve customer requests and trouble tickets.
  • Support Business Analyst and Solution Architect for new requirements and design changes and report progress of assigned activities to the respective CPM.
  • Understand technical requirements as specified in the Solution document.
  • Perform ECW Integration and configuration changes activities within approved change window.
  • Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PPs.
  • Daily single Customer Complaints handling and Customer Care issues.
  • CAB participation & Change Coordination between MTN/3PP & GNOC.
  • UAT/SIT result sign off.
  • End to end issue handling and coordination with GSC.
  • Internal & external Audit handling.
Required profile for job ad : Mobile Financial Services MSIP Operations Assurance Manager

To be successful in the role you must have

  • Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 4+ Years.
  • Experience in Managed Services in Operational assurance or SME areas. 6+ Years.
  • Proven achievement in BSS.
  • Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System.
  • BSS Experience 2 to 3 years.
  • Excellent leadership skills with focus on team performance.
  • Result oriented with customer first attitude.
  • Can handle stressful and ambiguous situations.
  • Excellent communication skills in written and spoken English and French.
  • Self-motivated with strong drive and initiative, collaborative, relating and networking.
  • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
  • University degree in Technology, preferably MSC.
Job criteria for job ad : Mobile Financial Services MSIP Operations Assurance Manager
Job category :
IT, new technologies
Management
Industries :
Electric, electronic, optical and precision equipments
IT, software engineering, Internet
Services other
Employment type :
Permanent contract
Region :
Bwizibwera - Entebbe - Gulu - Hoima - Jinja - Kampala - Kasese - Kira - Lira - Masaka - Mbale - Mbarara - Mukono - Nansana - Rest of Uganda
Experience level :
5 to 10 years
Educational level :
Bachelor
Number of Position(s) : 9

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