Project Manager - Online Sports Betting

Our client, an Online Sports Betting Group is recruiting a talented Project Manager to join their Professional Services Department.

As an Project Manager you will manage all pre- and post-release activities, including ongoing customer management, new requests, and the client’s full life cycle.

Missions :

• Develop strong customer relationships and maintain fluent communication with all relevant clients (internally and externally).
• As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.
• Manage onboarding to New Customers
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels
• Drive growth by identifying upgraded opportunities and generating new revenues with existing customers.
• Develop exceptional relationships to serve as a trusted consultant with B2B customers to optimize their business engagement strategy.
• Represent the voice of the customer within other departments in the company, to provide valid input.
• Work closely with product, R&D, support, and management teams.
• Acting as a centralized focal point for tickets associated with customer communication, activities, and any appropriate escalations.
   

Skills and Experience Required : 

• Between 3-5 years’ experience as a Project Manager or similar position.
• English level – highly proficient in spoken and written English – Must.
• Proven experience in customer facing roles, via telephone, web and face to face.
• Obsesses over the customer- Excellent client-facing, presentation, and internal communication skills.
• Multi-tasking – require handling large # of clients and tasks in parallel
• A “make-it-happen” hands-on personality and approach.
• Tech orientation with capabilities of creating tech-based processes.
• Technical skills for guiding customers through technical processes.
• Analytical skills and previous knowledge on Customer Successes KPIs
• Ability to think and act independently