CV Profile No.100357

Experience in the following industries :

• Advice, audit, accounting
• Banking, insurance, finance

Professional experience

• Branch Operations Manager
• Opportunity bank(U)limited
• Since 06.2022
• Develop strong relationships with clients, resulting in increased loyalty and repeat business. Managing daily branch operations for optimal productivity and customer satisfaction. e.g. teller work,customer service officers work Supervise a team of employees, fostering a positive work environment and emphasizing professional growth. Train employees on proper procedures and strategies to improve productivity. Bank asset management and balancing of books of accounts Risk assessments and management Loan Disbursement leading to increased margins of profits Daily branch reconciliations(Stamp duty,CRB reconciliations) Supporting upper management with employee performance review and policy implementations. Conducted detailed financial analysis to determine the creditworthiness of potential borrowers, reducing default rates significantly.

• Banking Officer
• Opportunity bank(U)limited
• 11.2017 - 05.2022
• Played a critical role in driving successful audit results through diligent record-keeping practices. Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch. Increased customer satisfaction by providing timely and accurate banking services. Examined ledger tickets for expenses and fees with accuracy and efficiency. Analyzed market trends to inform strategic decision-making related to product offerings and pricing strategies. Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Collecting deposits from business account holders to manage cash flow. Evaluating risk in lending decisions and investment opportunities by analyzing financial statements. Communicating with high-value customers regarding account management and matters relating to loans or deposits. Assisted clients with various banking needs including account openings, loan applications, and financial planning advice. Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.

• Customer Care Attendant
• Airtel(U)limited
• 12.2013 - 07.2014
• Provided personalized support to customers experiencing difficulties, leading to higher satisfaction ratings. Assisted customers with product inquiries,and complaints resulting in increased sales of products such as modems,phones and repeat business. Contributed to team efforts in achieving company-wide targets for customer retention rates. Maintained accurate records of customer interactions, allowing for thorough follow-up on outstanding concerns or requests. Sim card registrations and replacements Data collection and entry into the computer,balancing of books of Accounts