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CV Profile No.34953

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Last name : ****
First name : ***
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : *****
Address : ***************

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Profile details

Job category searched
» IT, new technologies
» Marketing, communication
» Sales
Professional experience
5 to 10 years
not filled in
Professional Experience: 
07.2019 - 07.2020
Customer Success Lead/QA tester
NALA Money
With the above roles I was responsible to ensure product stability, app troubleshooting, user testing, bug reporting, app testing, conducting user interviews, responding to users who have issues reported through Instabug, email, and zendesk/WhatsApp, reporting frequently requested features to the product manager, taking ownership of the app issues reported by the customer, receiving inbound and making outbound calls, on-call customer support
06.2015 - 07.2019
Customer Support Specialist
SafeBoda
Worked with the engineering team to ensure that customer-reported bugs are resolved, responded to inbound calls, in-office technical troubleshooting, worked with the sales team to see that number of users using cashless increase
Skills
Amplitude - data intelligence tool, Excel spreadsheets, Slack, Zoom, Asana, Jira - (ticket creation and QA testing), email, Google Gsuite, Vysor, Appium, VScode, Zendesk, Whatsapp for business, Freshdesk (customer support CRM tool), expensify, Zoho, Instabug • Other skills: Worked remotely, time management, Scrum/Agile methodology, managed and built a community around the product.
Education
Bachelor
05.2015 - 12.2018
Accounting and Finance
Kyambogo University
3 years bachelors degree in accounting and finance with a major in Financial management
02.2012 - 12.2013
UACE
Seeta Secondary School
Obtained my A'level certificate in 2013 taking HEG/SubMath
Languages
englishfluent
More information
immediately
Bwizibwera - Entebbe - Gulu - Hoima - Jinja - Kampala - Kasese - Kira - Lira - Masaka - Mbale - Mbarara - Mukono - Nansana - Rest of Uganda - International
Place of residence : Kampala
Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
15.09.2020
15

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