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CV Profile No.42675

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Profile details

Job category searched
» Marketing, communication
Professional experience
5 to 10 years
» Airport and shipping services
» Marketing, communication, media
» Social, public and human services
» Tourism, leisure activities
Professional Experience: 
11.2019 - 11.2020
Member Success Associate
Outbox Hub
My role entailed liaising communication between partners and startups we support. Client relations is a big part of what I do. I provided support in the design and coordination of all our entrepreneurship programs. This involved engaging with the venture development associate or country lead to ensure that feedback from program implementation is incorporated into program revisions, following up with our members/startups to ensure that they are implementing according to the defined work plans, are receiving mentorship, to mention but a few. My key focus was on the well-being of our members. I support with knowledge management by maintaining up-to-date profiles of our members/startups. This involves capturing founder bios, and the status and needs of their startups. I also assist with marketing and communication initiatives for the hub.
09.2017 - 11.2019
Multi Property Reservation Agent
Hilton Al Habtoor City Hotel Collection
My role entailed leveraging my ability to create relationships to develop corporate and retail leads for group reservations by using digital and telemarketing. Additionally, I prepared customer feedback reports, sold high value packages that suited our customers’ needs, and drafted policy communications to customers. I also supported the digital team to process online group payments to improve the turnaround time of our service delivery and therefore our customer experience.
Skills
My career has been centered around effective, customer centric communication. I have supported brands such as; Hilton Al Habtoor City Hotel Collection, Centenary Bank, British American Tobacco (BAT), GlaxoSmithKline (GSK), Oxford, Etihad Airways and National Social Security Fund (NSSF) to design and implement public relations and internal communications strategies. As a result, my clients were able to obtain buy in on their vision from not only their staff but also their customers. I leverage my ability to create relationships to develop corporate and retail leads by using digital and telemarketing.
Education
Bachelor
01.2012 - 10.2015
Communications and Journalism
Uganda Christian University
I successfully completed my bachelor’s degree in Mass Media with a major in Public Relations from Uganda Christian University. I graduated with an Honors in May 2015.
Languages
englishnative
More information
immediately
Entebbe - Kampala
Place of residence : Kampala
Permanent contract
06.04.2021
11

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