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CV Profile No.67263

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Last name : ******
First name : *******
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : *****
Address : ***************************************

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Profile details

Job category searched
» IT, new technologies
» Aeronautics, naval
» Banking, insurance, finance
» IT, software engineering, Internet
» Telecom
Professional experience . 5 to 10 years
Professional Experience: 
Since 02.1995
• Attend to service calls and troubleshooting on a wide range of other IT systems/equipment • Responsible for the installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements • Make repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, and First Line Maintenance on ATMs and card embossing machines. • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements • Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Help Desk Center
I have experience for more than six years of IT experience in the areas of LAN and WAN, training and support, telephony and e- -mail and security. Skilled in designing Infrastructure and implementing technology to support large user groups, supporting users at co-prorate headquarters as well as multiple remote locations and effectively managing a $1 million IT budget as well as IT staff
Education . HND
07.2000 - 08.2004
Key Skills
More information
in 1 month
Kampala - Masaka - Mbale - Rest of Uganda - International
Fixed-term contract

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